Make a Claim
We’re here to help - if you need us too—every step of the way
When something unexpected happens, you shouldn’t have to navigate it alone. NextWave will guide you, explain what’s needed, and work with the insurer on your behalf if asked too—so your claim is handled quickly, correctly,
and with care.
When to Contact Us
Get in touch as soon as you can if:
- An insured event has occurred (e.g., illness, injury, diagnosis, hospitalisation, disability, or bereavement)
- You’re unsure whether your policy covers your situation
- You think you might need to make a claim soon (early guidance helps avoid delays)
Not sure if it’s claimable? Call us anyway: Mark 021 962 649 or Nick 027 335 4689. We’ll check your policy and advise you on the next steps.
How We Make Claims Simpler
- We advocate for you with the insurer
- We help complete forms and gather the right documents
- We minimise delays
- We keep you informed with clear updates until your claim is finalised
Our goal: fewer forms, less stress, faster outcomes.
How to Make a Claim (Step-by-Step)
Call us (Mark 021 962 649 – Nick 027 335 4689 ), or email us nextwave@nextwavefs.co.nz
We confirm your cover, any wait periods or excesses, and exactly what the insurer will need.
We help you complete the claim forms, assemble documents, and lodge the claim with the insurer.
We liaise with the insurer, follow up progress, and keep you updated until it’s resolved.
Call us (Mark 021 962 649 – Nick 027 335 4689 ), or email us nextwave@nextwavefs.co.nz
We confirm your cover, any wait periods or excesses, and exactly what the insurer will need.
We help you complete the claim forms, assemble documents, and lodge the claim with the insurer.
We liaise with the insurer, follow up progress, and keep you updated until it’s resolved.
What You May Need (Checklist)
You won’t always need everything below, but having these ready can speed things up:
For all Claims
- Policy number (if handy)
- Your full name and contact details
- Date and details of the event
- Supporting documents (e.g., notes, timelines, receipts)
Life Insurance (Death Benefit)
- Death certificate (when available)
- Medical certificate or coroner’s report (if applicable)
- Proof of identity and relationship (for beneficiaries)
- Bank account details for payment
Terminal Illness / Serious Illness (if applicable to your policy)
- Medical specialist reports confirming diagnosis and prognosis
- Test results and referral letters
- Employer statement if work capacity is affected
Income Protection / Mortgage/Expense Cover
- Employer confirmation of leave/salary details
- Medical certificate stating diagnosis and time off work
- Pay slips, IRD statements, or financials (if self-employed)
- Bank account details for benefit payments
Health / Medical
- GP/specialist consultation notes and referrals
- Hospital admission/discharge summaries
- Invoices, receipts, and treatment plans
- Prior approval (pre-approval) confirmation, if obtained
Don’t have everything yet? No problem. Contact us (Mark 021 962 649 – Nick 027 335 4689 ), or email us nextwave@nextwavefs.co.nz) — Our team will tell you exactly what’s required for your policy and situation.
Make a Claim FAQs
Timeframes vary by claim type and documents required. Simple health reimbursements are often processed within 20 working days of full documentation.
Life, Disability, Trauma claims can take longer depending on certificates and verification. We’ll give you clear expectations at the start and keep you updated.
We strongly recommend it for surgery, hospital admissions, or high-cost treatments. Pre-approval helps avoid out-of-pocket surprises and speeds up reimbursement.
Contact us early (Call us (Mark 021 962 649 – Nick 027 335 4689 ), or email us nextwave@nextwavefs.co.nz). We’ll check your policy wording, any wait periods or exclusions, and advise you on options or alternatives.
No. We’ll explain how your specific policy handles claims and renewals.
Yes—with your consent, we can coordinate with family members, medical providers, and your insurer to streamline communication and paperwork.
Your Privacy
We respect your privacy and handle your information securely and confidentially. We only collect what’s needed to assess and manage your claim, and we share it only with relevant parties (e.g., your insurer or medical providers) with your consent.
Start Your Claim
We’re ready to help.
Email: nextwave@nextwavefs.co.nz